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An update regarding COVID-19

ifm SA ready to support Essential Manufacturing Sectors

The situation with Coronavirus COVID-19 is developing constantly and with the the recently announced 21-day nationwide lockdown by the South African government, effective from midnight on 26 March 2020 until 17 April 2020, we have taken steps to ensure the safety and well being of all our staff. 85% of our staff are now working from home. We have 3 of our logistics centres open and functioning across the country to ensure continuity of supply to those customers deemed essential by the President. ifm staff are available for queries, quotations, technical support and to accept orders, for essential companies delivery from available stock and for other companies for delivery after the lockdown period.

Whilst we have made investments in our technology infrastructure to ensure that we can operate all our systems and processes remotely with little or no interruption to normal service levels, we are finding that due to most of the country also in this difficult position the networks are struggling to cope. This means that sometimes the phones might not be working or we might drop your phone call. If this does happen, we will endeavour to call you back or contact you via other means of communication such as email or Skype or else please call us back.

We will continue to work proactively with you on stock levels, lead times and deliveries so that we can keep you working as normally as possible.

As always, we remain committed to supporting your business. We still want to offer you an unparalleled level of service and will continue to monitor the situation so that we can provide you with updates appropriately and promptly. 

Again, from all of us at ifm we wish you the best of health and thank you for your valued custom and support.

We are still monitoring info info.za@ifm.com

We have centralized our contact centre. Please phone 012-450 0400

Our office hours are from 08H00 to 17H00

Please find a list of all contacts at www.ifm.com/za/emergency_numbers_south_africa.

Kind Regards,

Alwyn Skelton
Managing Director
ifm – South Africa