ifm efector is a subsidiary of the global company, ifm electronic gmbh, Germany. Since 1969, ifm has developed, manufactured and marketed sensors and controls technology to industries that include assembly and robotics, automotive, material handling, metal forming, mobile equipment, plastics, and food and beverage.
In 1985, a USA sales and marketing company, ifm efector, was established in Chester County, PA. Since then, we’ve experienced tremendous growth with more than 200 employees from the surrounding area, the expansion of ten branches offices throughout the US, the opening of a manufacturing and technology center, ifm prover, in Malvern, PA (2012), and the building of a new 55,000 square-foot stocking and distribution facility in Downingtown, PA (May 2022).
Today, roughly 330 dedicated individuals drive innovation and productivity and successfully service 23,000 customers resulting in $260 Million in annual sales (2022).
Employees work in teams of Sales Engineers, Customer Service Representatives, Application Engineers and Order Fulfillment Representatives to assist our customers. Human Resources, Finance, Information Technology, Facilities, and Product Marketing are also a part of our Team headquartered in Malvern, PA.
ifm has built a business model that focuses on working directly with our customers.
|Located throughout the US, our sales team of trained engineers are knowledgeable about our products and can offer solutions to application challenges on the factory floor.|
|Your time is too valuable to waste. Our Customer Support Team is comprised of technical engineers and customer service representatives who strive to provide first-time call resolution.|
|Our logistics process is designed to reduce lead-time from the time an order is received to delivery. It’s our goal that you receive a confirmation and tracking number within an hour. 90% of our orders are shipped complete within 24 hours.|
|You can count on ifm anywhere in the world. From any employee in 180 countries, you will experience the same dedication to understanding your business and finding solutions to your needs.|
ifm prover USA began in 2012 and includes a product development team, a production facility, and multiple labs for testing and quality control. Our core business is the development and production of temperature and flow sensors for industrial automation and process applications. We currently produce almost 500,000 temperature and flow sensors that are operating in many challenging industries requiring high accuracy and robust design (e.g. in the Food and Beverage industry). The company plans to double in size within the next couple of years and expansion plans are now underway.
This Team currently produces approximately 800,000 temperature sensors, flow sensors and connectors for the global market.
Our goal is to continuously improve ifm products and services. We measure how we’re performing with an annual Loyalty Survey that evaluates customer feedback by indicating a Net Promoter Score (NPS).
The benchmark Net Promoter Score for companies such as USAA, Apple, and Amazon is between 50 and 80. The average Net Promoter Scores for ifm range from 70 to 80.
We strive to determine how our customers view us so that we continually provide the type of service they would like to receive.
We want to develop self-directed employees and empower them to bring direct value to our customers. By providing training and leveraging individual strengths, our goal of achieving customer loyalty will be maintained.