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Customer Support

Reliable service from a dedicated team

ifm provides high performance products at a great value to help you compete in your business. Since you’re dealing directly with the manufacturer, you can expect immediate customer support.

For assistance, call 800-441-8246, and you will be greeted by a pleasant voice instead of an automated attendant. A team of 25 devoted individuals is ready to assist you with order placement, product quotes, and delivery information.

Need immediate help with an application? A group of experienced electrical and mechanical engineers is ready to answer your technical questions and provide solutions to your applications. Individual workspaces are equipped with ifm products so your challenge can be quickly assimilated while on the phone. If a more in-depth discussion is required, demonstrations can be done via Skype for Business. It is our goal to fulfill our customer’s needs as quickly and effectively as possible.

  • Our Service Center is staffed from 7:30 am to 6:30 pm EST and covers all time zones in the U.S.
  • It’s our goal to respond to your emails in 15 minutes. Your time is valuable!
  • Products are available from stock. 90% of customer orders are shipped complete within 24 hours.
  • You will receive a shipment tracking number within an hour of placing your order.
  • Your order will be shipped regular ground service. For faster delivery, we offer next business day delivery or 2-day. Just tell us your preference.

PHONE: 800-441-8246 • OR EMAIL cs.us@ifm.com

ifm … close to you!