General Terms of Delivery

1. Scope
These general terms apply to legal transactions between companies with regard to the delivery of goods, and analogously also to the provision of services.

2. Offer
2.1 Offers of the seller shall be considered non-binding.
2.2 Any documentation regarding offers and projects must neither be reproduced nor made available to third parties without the seller’s consent. The return of such documents may be requested at any time and they shall be returned to the seller immediately once the order has been placed elsewhere.

3. Contract conclusion
3.1 The contract is deemed concluded once the seller has sent a written order confirmation or consigned a delivery after receipt of the order.
3.2 No warranty claims may be derived nor liabilities established from information provided in catalogues, brochures, advertising material, and written or oral statements not included in the contract.
3.3 Any subsequent amendments and supplements to these terms shall be con-firmed in writing to be valid.

4. Delivery
4.1 The delivery period shall commence on the latest of the following dates:
a) Date of order confirmation
b) Date of fulfilment of all technical, commercial and other requirements in-cumbent upon the buyer;
c) Date on which the seller receives an advance payment or security that needs to be provided before delivery of the goods.
4.2 Approvals by authorities and third parties that might be required for executing installations shall be obtained by the buyer. If such approvals are not obtained in time, the delivery period shall be extended accordingly.
4.3 The seller shall be entitled to effect and charge partial or advance deliveries. If delivery on cal has been agreed, the goods shall be deemed called up 1 year after the order was placed at the latest.
4.4 In case any unforeseeable circumstances or circumstances outside the par-ties’ sphere of influence such as, for example, all instances of force majeure, occur, which prevent compliance with the delivery period agreed upon, the lat-ter shall be extended by the duration of such circumstances in any case; this shall include, in particular, armed conflicts, official interventions and bans, transport and customs delays, transport damage, shortage of power and raw materials, industrial disputes and the loss of a crucial supplier that is difficult to replace. These above-mentioned circumstances shall also be deemed rea-sons for extending the delivery period if they affect sub-suppliers.
4.5 If, upon conclusion of the contract, a contractual penalty for default in delivery has been agreed, such penalty shall be paid in compliance with the following provision and, for the rest, any deviation from this provision in individual re-spects shall not affect its applicability:
In case of a delay in performance that has demonstrably occurred solely through the fault of the seller, the buyer shall be entitled to claim, for every full week of delay, a contractual penalty of no more than ½ %, up to a maximum of 5 %, of the value of that part of the overall delivery which cannot be used due to the delay in delivery of an essential part, provided a loss was incurred by the buyer in that amount.
Any further claims from the delay shall be excluded.
4.6 If acceptance has been agreed, the goods shall be deemed fully accepted upon commencement of their use in the context of the buyer’s business opera-tion at the latest.
4.7 The seller shall be entitled to use subcontractors with regard to all deliveries and elements of the performance, provided the seller informs the buyer ac-cordingly.

5. Transfer of risk and place of performance
5.1 Unless otherwise agreed, the delivery of the goods shall be deemed sold EXW acc. to INCOTERMS® 2010.
5.2 The place of performance of services is primarily the place specified in the written order confirmation, secondarily it is the place where the service is ac-tually performed by the seller. The risk of a performance or partial perfor-mance agreed shall vest in the buyer upon performance being effected.

6. Payment
6.1 If no terms of payment have been agreed, 1/3 of the price shall be due upon receipt of the order confirmation, 1/3 after expiry of half the delivery period, and the rest upon delivery. Notwithstanding the above, the VAT included in the invoice shall be paid no later than 30 days following invoicing in each case.
6.2 In case of partial invoices, the partial payments shall be due upon receipt of the relevant invoice. This shall also apply to settlement amounts arising due to subsequent deliveries or other agreements beyond the original final amount, notwithstanding the terms of payment agreed for the main delivery.
6.3 Payments shall be made in the currency agreed to the seller’s paying office without any deductions or charges. Any cheques or bills of exchange shall on-ly be accepted as an undertaking to pay. All associated interest and expenses (such as debiting and discount charges) shall be borne by the buyer.
6.4 The buyer shall not be entitled to retain or offset payments on account of warranty claims or other counterclaims.
6.5 A payment shall be deemed made on the date the seller is able to dispose of the amount paid.
6.6 If the buyer is in default of any agreed payment or other performance from this or any other legal transactions, the seller may, without prejudice to any other rights the seller may have,
a) postpone fulfilment of its own obligations until said payment or other per-formance has been effected, and claim an appropriate extension of the delivery period,
b) demand payment of all outstanding receivables from this or other legal transactions and charge statutory default interest plus VAT for these amounts, with effect from the respective due date, unless the seller is able to provide proof of any additional costs,
c) in the event of qualified insolvency, i.e. after two instances of default, per-form other legal transactions only against cash in advance.
At any rate, the seller shall be entitled to invoice pre-trial expenses, in particu-lar dunning expenses and lawyers’ fees, according to applicable statutory pro-visions.
6.7 The seller shall retain title to all goods delivered until full payment of the amounts invoiced plus interest and costs.
To secure the seller’s purchase price claim, the buyer hereby assigns to the seller its claims from reselling goods subject to retention of title, even after they have been further processed, transformed or mixed. The buyer shall be authorised to dispose of the goods subject to retention of title in case of resell-ing with payment of the purchase price being deferred, on the condition that the buyer informs the secondary buyer about the assignment for security, con-currently with the resale, or notes down the assignment in its books. Upon re-quest, the buyer shall inform the seller about the claim assigned and the rele-vant debtor and provide all information and documents required for collection of the claim and to notify the third-party debtor about the assignment. In case of seizure or other claims being made, the buyer shall be obliged to refer to the seller’s title and to notify the latter immediately.
6.8. The seller shall be entitled to submit the invoice electronically.

7. Warranty and assumption of responsibility for defects
7.1 In case the terms of payment agreed are complied with, the seller shall be obliged, under the following provisions, to eliminate any defect existing at the time of handover that is detrimental to functionality and based on faulty design or material or poor workmanship. No warranty claims may be derived from in-formation provided in catalogues, brochures, advertising material and written or oral statements not included in the contract.
7.2 Unless otherwise agreed, the statutory period of warranty shall apply. This shall also apply to objects of delivery and performance that are firmly attached to a building structure or to the ground. The warranty period shall commence at the time the risk is transferred under item 5.
7.4 If delivery or performance is delayed for reasons outside the sphere of influ-ence of the seller, the warranty period shall commence two weeks after the latter’s willingness to delivery and/or perform.
7.5 The warranty claim is contingent upon the prerequisite that the buyer has reported any defects that have occurred in writing in due time and that the seller receives this report. The buyer shall provide evidence that the defect ex-ists within an appropriate period of time, in particular by providing to the seller the documents and/or data available on the buyer’s premises. In the event of a defect subject to the warranty obligation under item 7.1, the seller shall, at its discretion, rectify the defective good or the defective part at the place of per-formance or arrange for it to be sent to its own place for rectification, or reduce the price accordingly.
7.6 Any supporting staff, lifting devices, scaffolding and incidentals required for performing warranty work on the buyer’s premises shall be provided. Replaced parts shall pass into the seller's ownership.
7.7 If goods are manufactured by the seller based on design descriptions, draw-ings, models or other specifications provided by the buyer, the seller’s liability shall only extend to execution as agreed.
7.8 Unless otherwise agreed, the warranty shall not include any defects that result from arrangement and assembly not effected by the seller, insufficient adjust-ment, non-compliance with installation requirements and conditions of use, excessive stress on parts beyond the performance specified by the seller, neg-ligent or incorrect treatment and use of inappropriate operating material; this shall also apply to defects resulting from material provided by the buyer. Nor shall the seller be liable for damage resulting from acts by third parties, at-mospheric discharges, overvoltage and exposure to chemicals. The warranty shall not cover the replacement of parts that are subject to natural wear.
7.9 The warranty shall lapse immediately once the buyer itself or a third party not explicitly authorised by the seller effects any modifications or repairs to the products delivered without written consent by the seller.
7.11 Provisions 7.1 to 7.10 shall apply accordingly to every instance of assuming responsibility for defects on other legal grounds.

8. Rescission of the contract
8.1 Unless any more specific provision was agreed, the buyer shall be entitled to rescind the contract for default in delivery resulting from gross negligence on the part of the seller and the unsuccessful expiry of a reasonable period of grace granted. Rescission shall be declared by means of a registered letter.
8.2 Notwithstanding its other rights, the seller shall be entitled to rescind the contract
a) if the execution of the delivery and/or commencement or continuation of the performance becomes impossible for reasons within the sphere of re-sponsibility of the buyer or is delayed despite an appropriate period of grace being granted,
b) if concerns with regard to the solvency of the buyer have been raised and the latter does neither make an advance payment upon request by the seller nor provide suitable security before delivery,
c) if the delivery period is extended due to the circumstances mentioned in item 4.4 for more than half of the delivery period originally agreed, but for at least 6 months, or
d) if the buyer does not or not duly meet the obligations imposed upon it un-der item 13.
8.3 Rescission may also be declared with regard to an outstanding part of the delivery or performance for the reasons listed above.
8.4 If insolvency proceedings are opened with respect to the buyer’s assets or a request for initiation of insolvency proceedings is rejected for lack of sufficient assets, the seller shall be entitled to rescind the contract without granting a pe-riod of grace. If such rescission is declared, it shall become effective immedi-
ately once the decision is made not to continue the company. If the company is continued, the rescission shall become effective only 6 months after opening of insolvency proceedings or after rejection of the request for initiation for lack of assets. In any case, the contract shall be terminated with immediate effect, provided that the insolvency law governing the buyer does not provide for oth-erwise or if termination of the contract is essential to avoid serious financial disadvantages for the seller.
8.5 Notwithstanding the seller’s compensation claims including pre-trial costs, in the event of rescission, every performance or partial performance already ef-fected shall be settled and paid as contractually agreed. This shall also apply to any delivery or performance not yet accepted by the buyer as well as for any preparatory measures effected by the seller. The seller shall also be enti-tled to request the return of products already delivered instead.
8.6 Any other consequences of rescission shall be excluded.
8.7 Any claims asserted by the buyer for laesio enormis, error and frustration of contract shall be excluded.

9. Disposal of waste electrical and electronic equipment
The buyer domiciled in Austria shall ensure that the seller is provided with all relevant information enabling it to meet its obligations as a manufacturer/importer according to applicable statutory provisions.

10. Seller’s liability
10.1 The seller shall be liable for damage outside the sphere of the Produkthaf-tungsgesetz [Austrian product liability act] – in line with statutory regulations – only if its intent or gross negligence is proven. Total liability of the seller in cases of gross negligence shall be limited to the lower of the net contract val-ue or EUR 500,000. The seller’s liability shall be limited to the lower of 25 % of the net contract value or EUR 125,000 per event of loss.
10.2 Unless otherwise agreed, any liability for slight negligence, with the exception of personal injury, and compensation for consequential damage, pure financial loss, indirect loss, production downtime, cost of financing, cost of substitute power, loss of power, data or information, lost profit, savings not achieved, in-terest losses and losses from third-party claims asserted against the buyer shall be excluded.
10.3 Unless otherwise agreed, all forms of compensation shall be excluded in case of non-compliance with any requirements for assembly, commissioning and use (such as those included in operating instructions) or official authorisation requirements.
10.4 If contractual penalties have been agreed, any claims of the buyer beyond that arising from the relevant title shall be excluded.
10.5 The provisions of item 10 shall finally settle all claims of the buyer vis-à-vis the seller, on any legal ground and title whatsoever, and shall also apply to all staff members, subcontractors and sub-suppliers of the seller.

11. Industrial property rights and copyright
11.1 If a product is manufactured by the seller based on design descriptions, drawings, models or other specifications provided by the buyer, the buyer shall fully indemnify the seller in the event of any violation of property rights.
11.2 Final planning documents such as plans, drawings and other technical docu-mentation shall remain the intellectual property of the seller at all times, as shall samples, catalogues, brochures, images and the like, and shall be sub-ject to the relevant statutory provisions with regard to reproduction, imitation, competition etc. Item 2.2 shall also apply to final planning documents.

12. Assertion of claims
All claims of the buyer shall be asserted in court within 3 years after performance of the services, otherwise they shall be forfeited, unless other deadlines are provided for by mandatory statutory provisions.

13. Compliance with export regulations
13.1 When passing on the goods supplied by the seller to third parties, together with the pertinent documents, regardless of the manner in which the latter are provided or the services performed by the seller, including technical support of any kind, the buyer shall comply with the applicable provisions of the national and international (re-)export regulations. In any case, the buyer shall comply with the (re-)export regulations of the seller’s country of domicile, the Europe-an Union, the United Kingdom of Great Britain and Northern Ireland and the United States of America when passing on the goods and/or services to third parties.
13.2 If required for export control checks, the buyer shall immediately provide to the seller upon request all necessary information, among others about the final re-cipient, final destination and purpose of use of the goods and/or services.

14. General information
14.1 If individual provisions of the contract or of these terms & conditions should be invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with a valid provision that approximates the intend-ed objective as closely as possible.
14.2 The German-language version shall be deemed the authentic version of the terms & conditions and shall be used to interpret the contract.

15. Place of jurisdiction and applicable law
The exclusive place of jurisdiction for resolving all disputes arising from the contract – including those regarding its existence or non-existence – shall be the court with subject matter jurisdiction at the seller’s head office; in Vienna, this shall be the court located in the district of the Local Court of Innere Stadt. The contract shall be gov-erned by Austrian law to the exclusion of conflict of law rules. Application of the UNCITRAL UN Convention on Contracts for the International Sale of Goods shall be excluded.

16. Reservation clause
Performance of the contract on the part of the seller shall be subject to the reserva-tion that no obstacles exist under national or international (re-)export regulations, in particular no embargoes and/or other sanctions.

April 2017 edition

General license terms for the permanent provision of ifm standard software


You are purchasing standard software from ifm in order to use it for your applications or for the applications of your customers.

Section 1 - Subject matter of the agreement

  1. The subject matter of this agreement is the permanent provision of the computer program referred to in the pertaining product description including the associated user documentation ("contract software") against payment and free of charge and the granting of the rights of use for the software described in section 2. The hardware and software environment necessary for the use of the contract software is also specified in the product description.
  2. The contract software and the user documentation are available on the website. If the software is protected by a license key, you shall receive the license key exclusively for the use of the software as specified in these terms, the product description and the user documentation.
  3. The functionality of the contract software is fully apparent from the product description. The specifications therein shall be understood as a service description and cannot be construed to constitute a guarantee. A guarantee is only granted if it has been explicitly designated as such. Installation and configuration services are not part of these terms.

Section 2 - Granting of rights

  1. Unless otherwise specified (e.g. in the case of demo versions), you are granted a non-exclusive right to use the contract software, unlimited in time, to the extent granted in these terms and in the product description. The contract software may only be used on one device or one virtual machine per purchased license. The permitted use includes the installation of the contractual software, loading into memory and use in accordance with the intended purpose. Under no circumstances shall you be entitled to make the purchased contract software available for hire or sublicense it in other ways, to publicly reproduce it or make it accessible via wired or wireless communication means, or to make it available to third parties in return for payment or free of charge, e.g. by way of Application Service Providing or Software as a Service. This shall have no effect on the validity of para. 4.
  2. You shall be entitled to create a backup copy of the contract software if this is deemed necessary for its continued use. You undertake to visibly affix the word "Backup copy" as well as a copyright notice referring to ifm on the backup copy created by you.
  3. You shall be entitled to decompile and duplicate the contract software to the extent permitted by law.
  4. You shall be entitled to permanently permit the use of the purchased copy of the contract software to a third party by transferring the license certificate and the documentation. In this case, you shall fully cease the use of the program, delete any installed copies of the program from your computers and delete any copies on other data storage media or transfer these copies to us, provided that you are not required by law to retain such copies for a longer period. Upon our request, you undertake to confirm in written form that the mentioned measures have been carried out in full or, if necessary, to state reasons for a longer retention period. In addition, you shall explicitly agree with the third party to comply with the scope of the granting of rights under this section 2.
  5. If you use the contract software in a manner that qualitatively (in terms of the nature of the permitted use) or quantitatively (in terms of the number of purchased licenses) exceeds the purchased rights of use, you undertake to purchase the remaining rights immediately. If you fail to do so, we shall be entitled to assert our rights in accordance with this agreement.
  6. Copyright notices, serial numbers or other features serving to identify the program must not be removed from the contract software or altered.

Section 3 - Warranty

  1. In the event that the contract software is made available against payment, we shall warrant the agreed quality of the contractual software pursuant to the following provisions, and that you can use the contractual software without breaching the rights of third parties.
    The warranty shall not apply to defects attributable to the use of the contract software in a hardware or software environment that is incompatible with the requirements stipulated in these terms and the product description or to alterations and modifications you have made to the software without being entitled to do so pursuant to law or these terms or by our prior written consent.
  2. You undertake to examine the contract software promptly after receipt for apparent defects and to promptly notify us of such defects; otherwise, any warranty for such defects shall be excluded. The same shall apply to cases where such defects become apparent at a later stage.
  3. In the event of a material defect we shall initially be entitled to subsequent performance, i.e., at our choice, to remedy the defect ("rectification") or to deliver a replacement. If a replacement is provided, you may receive a more recent software version, except where this results in unreasonable impairments. In the event of defects of title, we shall, at our option, procure a legally valid means of using the contract software or modify it in such a way that it no longer infringes any third party rights.
  4. We shall be entitled to provide the warranty services at your premises. We shall also meet our obligation to rectify defects by making updates available for download through an automatic installation routine on our website, and by offering you telephone support to help resolve any installation issues that may arise.
  5. This does not affect your right to reduce the purchase price or rescind the contract if efforts to provide a remedy or replacement delivery fail twice. The right to rescind the contract is excluded in the event of insignificant defects. If you claim compensation for damages or futile expenses, our liability shall be governed by section 4.
  6. With the exception of claims for damages, warranty claims on the basis of material defects shall be subject to a statutory limitation period of two years. If a data carrier is sold, the statutory limitation period shall start upon delivery of the contract software, in the event of a sale involving a download from the Internet, it shall start upon notification and activation of the access data for the download section. Claims for damages and claims for reimbursement of futile expenses shall be governed by section 4.
  7. If a maintenance contract exists between the parties, the time limit for removal of defects shall be determined by the periods stipulated therein.

Section 4 - Liability

  1. Unless agreed otherwise in individual cases, we shall be liable in accordance with this section 4.
    In accordance with this section 4, we shall be liable without limitation
  • in case of intent or gross negligence;
  • in case of damage to life, limb or health;
  • pursuant to the provisions of the German Product Liability Act; and
  • under a warranty assumed.
  1. In the event of a breach of obligation due to slight negligence, where the said obligation is essential for fulfilling the purpose of the contract (cardinal obligation), our liability shall be limited in amount to the damage that is foreseeable and typical for this type of business.
  2.  Any further liability on our part shall be excluded.
  3. The aforementioned limitation of liability shall also apply to the personal liability of our employees, representatives and bodies.

Section 5 - Security measures, right to carry out audits

  1. You shall take suitable measures to protect the contract software and, where applicable, the online access data, from access by unauthorised third parties. In particular, all copies of the contract software and access data must be kept in a safe place.
  2. On request, you shall allow us to verify the correct use of the contract software, and especially whether you are using the program both qualitatively and quantitatively within the scope allowed by the acquired licenses. For this purpose, you shall provide us with information, let us inspect relevant documents and files and enable us, or an auditing company appointed by us which is acceptable to you, to examine the hardware and software environment employed. We may carry out the audit at your premises during regular business hours, or may have it carried out by a third party who is bound by professional secrecy. We shall ensure that such activities at your premises will have the least possible impact on your business operations. If it follows from the audit the number of licenses used exceeds the number of licenses acquired by more than 5% (five percent) or that there are other usages not in keeping with the contract, you shall bear the costs of the audit; otherwise the costs shall be borne by us.

Section 6 - Miscellaneous

  1. You shall be able to transfer to third parties any claims against us based upon this contract only following our written consent. This shall have no effect on the validity of section 2 para. 4.
  2. Any terms of business which may contradict these license terms shall be inapplicable.
  3. The parties are aware that the contract software may be subject to export or import restrictions. In particular, there may be obligations to obtain permission, or the use of the software or associated technologies abroad may be subject to restrictions. Applicable export and import control provisions of the Federal Republic of Germany, the European Union and the United States of America as well as any other applicable regulations have to be adhered to. Our performance of the contract is subject to the proviso that there are no obstacles to performance due to national and international regulations of export and import law or any other legal provisions.
  4. This contract shall be governed by the law of the country in which ifm is headquartered. The application of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (UN Sales Convention) shall be excluded.
  5. Place of jurisdiction is at the place of business of ifm.